SERVICE POLICY

SERVICE POLICY

IMPORTANT: AT THE MOMENT OF BOOKING US TO PERFORM ANY JOB, YOU ACCEPT TO FULLY AGREE WITH OUR SERVICE POLICY LISTED HERE ON OUR WEBSITE.

PLEASE READ THE FOLLOWING TERMS OF SERVICE:

100% SATISFACTION GUARANTEE

WE AIM FOR NEAR PERFECTION WITH OUR SERVICES. IF YOU’RE NOT SATISFIED WITH THE JOB WE DID, PLEASE NOTIFY US WITHIN 24 HOURS OF SERVICE COMPLETION, AND WE’LL RETURN AND COMPLETE THE JOB TO YOUR SATISFACTION.

PREPARATION FOR YOUR APPOINTMENT

PRIOR TO OUR ARRIVAL WE ASK THAT YOU CLEAN OUT THE INTERIOR OF YOUR VEHICLE BY REMOVING ALL YOUR PERSONAL BELONGINGS FROM UNDER THE SEATS, CARGO AREA OR TRUNK, ANY COMPARTMENTS YOU WOULD LIKE US TO CLEAN. LOCKED COMPARTMENTS OR COMPARTMENTS WITH PERSONAL BELONGINGS WILL NOT BE EMPTIED OR CLEANED BY OUR CREW. WE DO NOT CLEAN OR OPEN THE SPARE TIRE OF VEHICLES UNLESS YOU’VE REMOVED YOUR SPARE TIRE, TOOLS, AND OTHER ITEMS IN PREPARATION FOR CLEANING. IF YOU WANT US TO DO MORE WORK THAN WHAT WE WERE PREVIOUSLY HIRED FOR, WE WILL CHARGE YOU EXTRA FOR SUCH WORK.

ESTIMATED ARRIVAL TIME

OUR TECHNICIAN WILL GIVE YOU A CALL TO LET YOU KNOW IF THEY’RE SIGNIFICANTLY OFF SCHEDULE (MORE THAN HALF AN HOUR EARLY OR LATE). WHILE WE SCHEDULE FOR TRAVEL TIME, WE CAN’T CONTROL WEATHER OR TRAFFIC CONDITIONS, AND EARLIER CUSTOMER APPOINTMENTS MAY TAKE MORE TIME OR LESS TIME THAN SCHEDULED.

CANCELING OR RESCHEDULING AN APPOINTMENT

YOU CAN CANCEL OR RESCHEDULED APPOINTMENTS UP TO 24 HOURS BEFORE THE TIME OF THE APPOINTMENT, ANY CANCELATION OR RESCHEDULE PAST THAT WILL RESULT IN A NON-REFUNDABLE CANCELLATION FEE OF $100.00.

SERVICE LIABILITY

IN MANY CASES DAMAGE IS NOT NOTICEABLE DUE TO THE VEHICLES STATE PRIOR TO DETAILING, IT IS YOUR RESPONSIBILITY TO POINT OUT ITEMS THAT ARE FRAGILE OR NO LONGER FUNCTIONAL. WE ARE NOT RESPONSIBLE FOR ELECTRICAL OR MECHANICAL MALFUNCTION, SCRATCHES, SWIRL MARKS, DENTS, STAINS, TEARS IN YOUR CLOTH OR LEATHER SEATS AND CARPETS, CRACKS OR CREASES IN LEATHER SEATS, OR ANY BLEMISHES THAT MAY APPEAR FORM THE PROCESS OF WASHING, DRYING, BUFFING, AND CLEANING YOUR VEHICLE. IF YOU CLEARLY TELL US WHAT IS WRONG BUT WE STILL MANAGED TO HAVE A MISHAP, WE WILL COME TO A SOLUTION THAT THAT IS FAIR FOR BOTH PARTIES.

SAFETY PRECAUTIONS

PLEASE DO NOT ASK OUR STAFF TO:

• DO MORE WORK THAN WHAT WE ARE HIRED FOR, EVEN IF IT IS A “QUICK THING”
• USE LADDERS OR YOUR CAR WASH SUPPLIES AS WE HAVE CAREFULLY CHOSEN THE PROPER EQUIPMENT AND SUPPLIES TO PERFORM SERVICE
• LIFT OR MOVE HEAVY ITEMS
• CLEAN UP HUMAN OR PET WASTE, BLOOD OR BODY FLUIDS
• RESTRAIN OR MOVE AN AGGRESSIVE OR BARKING DOG.